Harris Health System serves the nation’s fourth-largest safety net population. Through an innovative partnership to address emergency department high-utilizers, this essential hospital developed a sustained partnership with leaders and front-line staff at competitor hospitals; leveraged technology and data to identify high-utilizers; supported bidirectional note sharing. Attendees learned how to build consistent care plans to help high-utilizers obtain the care they need while decreasing avoidable hospital use, partner with community-based organizations to support high-utilizers across the continuum of care, and assess the long-term impact of such efforts.
Rachna (Priya) Khatri, MBA, MPH
Administrative Director, Strategic Initiatives and Population Health
Harris Health System
Greg Buehler, MD, MBA
Vice Chair, Emergency Medicine
Baylor College of Medicine